BELOW YOU WILL FIND Q&A REGARDING OUR SERVICES.
On our exclusive releases, order confirmations can be delayed, and often end up being marked as email spam. As long as you received an order number as part of your checkout, then your order has gone through.
When we have received your order we will send it to you within 1 to 3 business days.
If we are unable to deliver the products within the agreed term, we will notify you accordingly.
All shipping services used by us provide a tracking number and insurance for the cost of you package.
In the event that multiple orders are placed with the same shipping destination and on the same account we are unable to combine shipments on multiple orders due to volume.
You should receive a shipping confirmation email within 3-5 days of your purchase, this can be longer during times of extreme volume. If you don’t have it, it’s possible that it got sent to your spam folder. Domestic and international emails will come from firstname.lastname@example.org
All orders are fulfilled from either the Chiba showroom or our warehouse. Due to the possibility of your order being fulfilled at multiple locations, you may receive two separate packages with two different tracking numbers.
Additionally we ship exclusive releases from a different warehouse than regular items. You may receive two different shipments (with 2 different tracking numbers) for the same order.
When you complete a checkout, your credit card company puts an Authorization for the order amount on your card. This money has not been paid to Chiba, rather your card company has put a hold on it for you while you check out. If your address information then fails to validate (maybe your shipping and billing addresses aren’t the same), then your payment will be declined. Your credit card company will release the Authorization between 2-4 business days after it is made depending on your bank. If you attempt to checkout multiple times, your card will be Authorized multiple times.
Unfortunately, we are unable to cancel orders once your order has been submitted.
Unfortunately, due to volume, we are unable to combine shipments on multiple orders.
No, we only ship to the customer’s billing address and we cannot re-route the package. No exceptions. If you entered the wrong city, but your zip code is correct, PostNL will auto-correct this.
Yes we got love for everybody, we ship to every country.
Please expect a response within 24 hours from our representative. Please allow more time during weekends.
If the above questions don’t help, please contact our customer service.